Privacy Policy

1. Introduction

PostaSend, Inc. (“PostaSend”, “we”, “our”, or “us”) operates the PostaSend email infrastructure platform available at postasend.com (the “Service”). This Privacy Policy describes how we collect, use, disclose, and safeguard information about you when you use our Service or visit our website.

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the Service.

2. Information We Collect

Account information. When you register for PostaSend, we collect your name, email address, company name, and billing information.

Usage data. We collect information about how you use the Service, including API requests, email send volumes, delivery events, bounce data, and dashboard activity.

Email metadata. As part of delivering the Service, we process metadata associated with emails you send through our platform, such as recipient addresses, subject lines, timestamps, and delivery status. We do not read or store the body content of emails beyond what is necessary for delivery and compliance.

Communications. If you contact us for support or via our contact form, we retain those communications to help resolve your issues and improve our Service.

3. How We Use Your Information

• Provide, operate, and maintain the Service
• Process transactions and send related information including purchase confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to comments, questions, and requests
• Monitor and analyse usage and trends to improve the Service
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

Service providers. We engage trusted third-party companies to perform services on our behalf (e.g. cloud hosting, payment processing, analytics). These providers are contractually obligated to protect your data and may not use it for their own purposes.

Legal requirements. We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Business transfers. In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Email metadata and event logs are retained for 90 days by default, unless a longer retention period is selected on your plan. You may request deletion of your account data at any time by contacting us at hello@postasend.com.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal data
• Portability: request a machine-readable export of your data
• Objection: object to certain types of processing

To exercise any of these rights, please contact us at hello@postasend.com.

8. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at: